The Information Technology Infrastructure Library (ITIL) is a set of guidance
developed by the United Kingdoms Office of Government Commerce
(OGC). The guidance framework, published as a series of books, describe an
integrated, process based, best practice approach to managing IT services.
These books are a, non-proprietary, publicly available set of guidance for IT
service management. So how did they come to exist in the first place? Well,
the ITIL story is shrouded in mystery and the mists of time have done little
to improve clarity to its origins, but here is a brief potted history of the first
twenty or so years of ITIL.
The 1980s . . .
ITIL originally emerged in the mid to late 1980s. The CCTA (Central Computer
and Telecoms Agency) was a major UK government department, with
an IT budget of around 8 billion, which it was under severe political pressure
to reduce significantly. The department decided that greater efficiency
was one way to potentially reduce its costs. This focus upon process and efficiency,
created a suitable environment for the development of ITIL as we
know it.
Its ITIL Jim, but not as we Know it . . .
The earliest version of ITIL was originally called the Government Information
Technology Infrastructure Management (GITIM). Obviously this was very
different to the current ITIL framework we know today, but conceptually it
was very similar, and primarily focused upon service support and delivery.
The 1990s . . .
During the 90s many large companies and government agencies throughout
the UK and Europe, with particular penetration in the Netherlands, started
to adopt the ITIL framework as the basis for their IT operations. The ITIL
message was spreading quickly across the globe, and was rapidly becoming
the de facto standard for IT service management by stealth.
Millennium. . .
The new millennium was a busy time for ITIL . . . The CCTA transformed
into the Office for Government Commerce (OGC). In the same year,Microsoft
used ITIL version 1 as the foundation upon which to develop their proprietary
Microsoft Operations Framework (MOF). MOF takes the principles of ITIL
and fills in some of the gaps in relations to routine operations, security management
etc in what some might cynically say is a blatant attempt to shift
more product. And to top it all, the British Standards Institution released
BS15000 legitimising ITIL once and for all.
2001 . . .
In 2001, following an extensive in depth review, version 2 of the ITIL framework
was released. The new revision updated much of the text with more
modern definitions, terminology and examples as well as significantly redeveloping
the Service Support and Service Delivery books making them more
concise and usable.
2002 . . .
The BS15000 service management standard is significantly revised and reissued
to a waiting world.
2005 . . .
Consultation for a new release of ITIL itself is undertaken. BS15000 is placed
under fast track to become an ISO standard: ISO 20000.
2006 . . .
The ITIL refresh process continues with the selection of authors for the core
elements of the ITIL document set. The general direction and content has
been determined and publication is due sometime in the first half of 2007.
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